Frequently Asked Questions

Everything you need to know about shopping for sustainable home goods at Green Shop Online.

What makes your home products eco-friendly?

We prioritize products made from renewable resources, recycled materials, and organic fibers. Every item in our catalog is vetted for low environmental impact, non-toxic finishes, and ethical manufacturing practices.

How long does shipping take for furniture and decor?

Standard shipping typically takes 5-10 business days. For larger furniture pieces, we use specialized carbon-neutral carriers which may take 2-3 weeks depending on your location.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that for sustainability reasons, we encourage mindful shopping to reduce the carbon footprint of return shipping.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.

Are the materials used in your textiles organic?

Yes, our bedding, towels, and rugs are certified GOTS (Global Organic Textile Standard) or OEKO-TEX Standard 100, ensuring they are free from harmful chemicals and pesticides.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.